Last updated: 18 September 2026
Every ring is packed by hand, insured, and sent with tracking. This page tells you what it costs, how long it takes, and who pays the customs bill.
Where we ship
We ship worldwide, with the exception of destinations we are not permitted to serve or where carriers will not insure precious goods. If we cannot ship to your address we will tell you and refund you in full.
What it costs
- Orders of $50.00 and above: free shipping.
- Orders below that: [[STANDARD_SHIPPING_RATE]].
The exact cost for your address is calculated in the cart before you pay. The threshold is measured on the order total after any discount and before taxes and duties.
How long it takes
- Preparing your order: [[DISPATCH_DAYS]] business days. Pieces that are engraved, resized or made to order take [[CUSTOM_DISPATCH_DAYS]].
- Domestic delivery: [[DELIVERY_ESTIMATE_DOMESTIC]] business days after dispatch.
- International delivery: [[DELIVERY_ESTIMATE_INTERNATIONAL]] business days after dispatch, plus customs clearance.
These are estimates from our carriers, not guarantees. Customs inspections, weather, public holidays and peak periods can add time, and we cannot shorten them once a parcel has left us.
Tracking
You get a tracking number by email as soon as your parcel is collected, and you can see it under My Account → Orders. Tracking can take up to [[TRACKING_ACTIVATION_HOURS]] hours to show its first scan — that is the carrier, not a lost parcel.
Customs, duties and taxes
Import duties, taxes and customs-handling fees are not included in our prices and are yours to pay, in your own country, usually to the carrier before delivery. They are set by your government; we cannot tell you the amount in advance and we cannot pay them for you.
We declare every parcel honestly, at the price paid. We will not mark an order as a gift or understate its value, and we cannot make exceptions to this.
If a parcel is refused or abandoned because duties were not paid, any cost of return is deducted from your refund, and some carriers destroy rather than return — in which case no refund is possible.
Your address
Please check it before paying. We dispatch to the address on the order, and once a parcel is with the carrier we usually cannot change it. Redelivery of a parcel returned to us because of a wrong or incomplete address is charged at [[REDELIVERY_CHARGE]].
Signature and insurance
Every order is insured in transit and requires a signature on delivery. Please do not ask the carrier to leave a parcel unattended or with a neighbour: if you instruct them to do so, the insurance no longer covers you and the parcel is at your risk from that point.
Lost, delayed or damaged parcels
- Not arrived? If tracking has not moved for [[STUCK_TRACKING_DAYS]] business days, write to [[SUPPORT_EMAIL]] and we will open a carrier investigation. Carriers usually require [[CARRIER_CLAIM_DAYS]] business days before declaring a parcel lost.
- Declared lost? We replace it or refund you in full.
- Arrived damaged? Photograph the parcel and the item before unpacking further and tell us within [[DAMAGE_REPORT_DAYS]] days. Insurance claims fail without those photographs.
- Marked delivered but missing? Check with your household and neighbours, then tell us within [[MISDELIVERY_REPORT_DAYS]] days so the claim is still in time.
Packaging
Orders arrive in our presentation box inside plain outer packaging — nothing on the outside says what is inside. If your order is a gift, tell us in the order notes and we will leave the price off the enclosed documents, though customs documentation must still show the value.
Questions
Write to [[SUPPORT_EMAIL]] with your order number and we will help.